This Cancellation Policy explains how to cancel an order with JDM of Washington, the fee that applies to online orders, what happens to deposits and special orders, how we handle orders that have already shipped or that are not collected, and what you can expect if we have to cancel an order ourselves.
1. Scope
This policy applies to every order placed with JDM of Washington on this website, by phone, by email or in person. An order that has already shipped or been picked up is no longer a cancellation; it is a return, and our Return & Refund Policy applies instead. Defective engines and transmissions are handled under our Warranty Policy.
2. Cancelling Before Shipping or Pickup
How to cancel
You may cancel an order at any time before it ships or before you collect it from our Auburn warehouse. To cancel:
- Call 253-929-8444 during business hours, or
- Email jdmofwashington@gmail.com with the subject line "Cancel order".
Include your order number, the name on the order and the item you want to cancel. A cancellation is effective only when we confirm it in writing. If you call, we will send a confirmation email so that both of us have a record. Please act quickly: engines and transmissions are often palletized and booked with a freight carrier within a business day of the order, and once the carrier has collected the shipment it cannot be recalled.
Cancellation fee on online orders
Orders paid through this website are charged a cancellation fee of 2.90% of the order total. This fee covers the payment processing cost that our card processor charges us when an order is placed and does not return to us when a refund is issued. The fee is deducted from your refund; you will not receive a separate charge.
| Situation | Fee | Refund |
|---|---|---|
| Online order cancelled before shipping or pickup | 2.90% of the order total | Balance refunded to original payment method |
| Phone or in-person order paid at the warehouse, cancelled before pickup | No fee if no card processing cost was incurred; 2.90% if paid by card | Balance refunded |
| Deposit on any order | Deposit is non-refundable | None |
| Special order or sourced-to-order item | Deposit forfeited; see Section 4 | Any balance above the deposit refunded |
| Order already shipped or picked up | Treated as a return: 35% restocking fee plus original and return freight | See Return & Refund Policy |
| Order cancelled by JDM of Washington | No fee | Full refund including any cancellation fee |
3. Deposits
A deposit paid to hold an engine, transmission, front clip or other item, or to start a swap package, is non-refundable. When you place a deposit we remove the item from sale and decline other buyers, so the deposit compensates us if the order does not go ahead. The deposit is applied to the purchase price when you complete the order. If you cancel, the deposit is kept and any amount paid above the deposit is refunded, less the cancellation fee where it applies.
4. Special Orders
A special order is any item that we source, import or set aside specifically for you, such as a unit requested from our next container, a specific engine code we do not have in stock, or a swap package assembled to your specification. Special orders require a deposit and can be cancelled before we have committed to the purchase from our supplier. Once we have committed, the deposit is forfeited and we may also charge any non-recoverable costs we have incurred, up to the full purchase price, which we will document for you. We will tell you in writing when a special order has reached the point of no cancellation.
5. Cancelling After Shipping
Once an order has been collected by the freight carrier or handed to you at pickup, it cannot be cancelled. If you no longer want the item, the order is treated as a return under our Return & Refund Policy. This means:
- a return must be requested and approved in writing within 10 days of receipt;
- a 35% restocking fee applies;
- the original outbound freight and the return freight are deducted from the refund;
- refusing the delivery does not avoid these charges, because a refused shipment is also treated as a return; and
- parts and accessories cannot be returned at all.
Shipping fees are non-refundable in every case.
6. Pickup Orders Not Collected
When a pickup order is ready we notify you by email or phone. Please collect the order within 14 days of that notice. Our warehouse space is limited, and an uncollected engine or transmission takes up room needed for incoming inventory.
If an order has not been collected within 14 days and you have not arranged a later date with us in writing, we may cancel the order and return the item to stock. The cancellation is subject to the 2.90% fee on online orders and to forfeiture of any deposit, and the balance is refunded to the original payment method. If you need more time, contact us before the 14 days are up; we are usually able to hold an item longer when we know in advance.
7. When We Cancel an Order
Occasionally we have to cancel an order ourselves. This can happen when:
- the item was sold in person or at our Kennewick location before your online order was processed;
- the item was found to be damaged or unsuitable during our pre-shipment inspection;
- a listing contained a pricing, description or availability error;
- we cannot ship to your location or cannot ship within a reasonable time;
- we are unable to verify payment, or we suspect fraud; or
- the order violates our Terms of Service.
If we cancel, we will notify you promptly, explain the reason where we can, and offer a comparable unit if one is available. If you prefer a refund, or no comparable unit exists, you will receive a full refund of everything you paid, including the deposit, shipping charges and any cancellation fee. No fee of any kind applies to an order that we cancel.
8. Refund Timing
Refunds for cancelled orders are issued to the original payment method within 10 business days of our written cancellation confirmation. Orders paid in person by cash or check are refunded by business check mailed to the address on the order. Your bank or card issuer may take a further 3 to 10 business days to post the credit. If you have not received the refund within 20 business days of our confirmation, contact us with your order number and we will provide the transaction reference.
9. Changes to This Policy
We may update this policy from time to time. The version posted on the date of your order applies to that order. The date at the top of the page shows the most recent change.
Contact Us
Auburn (main warehouse, pickup and returns)
116 Clay Street NW Suite B-4
Auburn, WA 98001, United States
Phone: 253-929-8444
Email: jdmofwashington@gmail.com
Hours: Monday to Friday 9:00 AM to 5:00 PM, Saturday 9:00 AM to 3:00 PM, Sunday closed (Pacific Time)